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Our Story – From Play to Powerful Change

Bee The Change wasn’t created in a boardroom. It was born from real challenges in housing — how to truly hear every resident, especially those who rarely speak.

What started as a simple idea has become a powerful movement.

Voices Captured, Not Missed
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Bee The Change ensures every participant contributes, not just the loudest in the room. Through structured gameplay and inclusive design, even the quietest voices are heard, valued, and recorded. No digital barriers, no pressure — just honest conversations that lead to meaningful insight and stronger, more representative decision-making.

Unique Conversations Created
0 K+ Possibilities

Every session is different. With multiple gameplay routes, themes, and facilitation styles, Bee The Change creates thousands of unique discussion pathways. This flexibility keeps engagement fresh, relevant, and tailored — helping organisations uncover deeper insight and explore challenges from multiple perspectives every time the game is played.

Participants More Confident to Share
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Residents often leave sessions feeling more confident, included, and listened to. The game creates a safe, supportive space where people can express experiences without judgement. This shift builds trust, strengthens relationships, and encourages ongoing engagement — turning one conversation into a long-term connection with your organisation.

Where It Began

2021

In 2021, Mark Gittos created Appy Daze — a board game designed to tackle digital exclusion without fear or stigma.

 

Players laughed, connected, and learned — often without realising they were building digital skills. What felt like play was actually confidence, independence, and inclusion in action.

It proved something powerful: People engage more openly when it doesn’t feel like a process.

From Inclusion to Influence

2025

Mark saw a bigger challenge across housing — not just digital exclusion, but unheard voices.

 

In 2025, he created Bee The Change – The Influence Hive™, combining:

  • Real-life housing insight
  • Proven engagement practice
  • Game-based participation
The result? A tool that turns conversation into evidence, insight, and action.
Bee The Change support book being read by participant to understand facilitated engagement, resident voice and influence techniques

WHAT MAKES IT DIFFERENT

2025

Not Consultation. Not Survey. Something Better.

Most engagement tools ask questions.

Bee The Change creates shared experiences.

  • People don’t feel interrogated — they feel involved
  • Quiet voices are heard alongside confident ones
  • Insight emerges naturally, not forced
This is what makes the difference: authentic feedback that people actually want to give.
Bee The Change facilitators and researchers debriefing after a session in a relaxed, safe environment, reflecting on insights and participant voices

From Inclusion to Influence

2025

Mark saw a bigger challenge across housing — not just digital exclusion, but unheard voices.

 

In 2025, he created Bee The Change – The Influence Hive™, combining:

  • Real-life housing insight
  • Proven engagement practice
  • Game-based participation
The result? A tool that turns conversation into evidence, insight, and action.
Bee The Change facilitator leading a training session using the honeycomb board to support customer influence and collaborative decision making
Mark Gittos is a resident engagement practitioner who puts Cresants (Customers, Residents & Tenants) at the heart of everything he designs and delivers. Mark is known for being pragmatic and, in the best sense, belligerent about ensuring that resident voice drives change across housing and community services. With extensive experience in customer influence, Mark blends innovation with proven practice. He develops creative, non-intrusive ways for residents to shape decisions, from pioneering board games like Bee The Change to inclusive workshops and digital engagement tools. His methods bring quieter voices into the conversation and turn insight into tangible improvements. Mark’s approach is forward-thinking yet grounded in practicality: building on what works, challenging what doesn’t, and always holding organisations accountable to the people they serve. His passion lies in transforming consultation from a tick-box exercise into genuine collaboration that builds trust, respect, and stronger neighbourhoods. Professional, bold, and relentlessly customer-focused, Mark ensures Cresants are not just heard but empowered to influence the homes, services, and communities that shape their daily lives.
Creator - Mark Gittos
Creator - Mark Gittos

What Our Customers Say

Mark has a strategic mind and is constantly innovating. A real think outside-the-box kind of person. The type of person who makes hard work seem easy. Gets results with ease. Amazing. This game is just another example of Mark thinking outside of the box to design and create something so simple yet so productive, bringing people together in a safe environment to give voice to thoughts, develop ideas and create many avenues for change.
— Rick Campbell
Mark has led many sessions and each one has been delivered in an innovative way. He has the ability to retain my interest throughout, support the theory with practical experience and most of all make learning enjoyable. He uses a range of teaching and learning styles in order for the whole group to access the learning. He deals in real life, not theory. It is this that gives him credibility with everyone he meets.
— Val Rayner
Mark has a strategic mind and is constantly innovating. A real think outside-the-box kind of person. The type of person who makes hard work seem easy. Gets results with ease. Amazing. This game is just another example of Mark thinking outside of the box to design and create something so simple yet so productive, bringing people together in a safe environment to give voice to thoughts, develop ideas and create many avenues for change.
— Rick Campbell
GET IN TOUCH

Complete the enquiry form today and take the first step towards joining the Bee The Change Hive.

Are your current engagement methods really working?

Are they truly inclusive — reaching the quiet voices, the digitally excluded, the people who rarely speak up?
Do they give you insight you can confidently act on — insight that genuinely shapes services, policy and outcomes?
Or… are you hearing the same voices, seeing the same patterns, and hoping it’s enough?
Because if you’re honest, you already know the answer.

Bee The Change offers a different way forward.

Not another survey. Not another meeting.
A structured, human approach that creates space for people to think, speak and be heard — properly.
A way to move beyond assumption and into understanding.
From feedback into evidence.
From listening into action.

What this means for you:
  • You reach voices that are often missed — quietly, naturally, without pressure
  • You gather richer, more honest insight that reflects real lived experience
  • You create a safe, inclusive environment where people feel able to contribute
  • You connect insight directly to decisions, policies and service design
  • You build clear, credible evidence for scrutiny, governance and regulation
  • You strengthen trust — with residents, with staff, and across your organisation
  • You give your teams a practical, repeatable way to engage, learn and improve
  • You move from “we asked” to “we digested— and we did”

This isn’t about doing more engagement.

It’s about doing it differently — and doing it in a way that actually works.

Bee The Change helps you listen better, understand deeper, and act with confidence.
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