Collaboration & Pollen Cards

The Collaboration Rounds and Pollen Card Packs are the heart of Bee The Change: compact, workshop-ready toolkits that turn conversations into decisions, and quiet voices into concrete service improvements. Each Collaboration Round is a themed, scenario-driven consultation designed for either residents or staff; each matching Pollen Pack (Actions • Ideas • Discussion • Challenges) is a set of 72 prompt cards that make every session richer, faster and easier to facilitate.

These cards are built to slot straight into the Bee The Change board game and the 200-page Support Book, but they’re far more than static printables. They’re a flexible playbook. Use them to run a full-day workshop or a 20-minute pop-up; run residents and staff in parallel, mirror staff reflection after resident sessions, or combine multiple rounds into a themed event. The cards are format-agnostic — printable decks, printable A4 worksheets, digital PDFs or PDF-to-slides — so you can run face-to-face, hybrid or fully online sessions without losing the insight.

Why they work

Designed for influence: Each round guides participants from lived experience to practical action — ideal for co-designing policy, service standards, estate plans or safety communications.
Quick to deliver, rich in insight: Pollen Cards prompt actionable ideas and reveal obstacles without long surveys or panels.
Built for inclusion: Resident and staff variants, easy-read options and youth-friendly rounds ensure under-heard groups are included.
Regulator-ready evidence: Outputs can be mapped to TSMs, Awaab’s Law timetables, Ombudsman principles and internal KPIs.

Ways to play (permutations)

Classic workshop: Run a Collaboration Round at the board, use Pollen Cards to seed discussion, allocate Impact Tokens to priorities.
Co-design duel: Residents play their round while staff play the mirrored pack — bring both groups together to reconcile priorities.
Rapid insight pop-up: 20–40 minute drop-ins using 8–12 Pollen Cards to gather quick, actionable feedback.
Policy stress-test: Use Scenario and Traffic-Light Rounds to test drafts before publication.
Youth & community adaptations: Short, gameified rounds (Budget Battle, Kids’ Corner) that work with schools or youth clubs.
Training & debrief: Use staff reflection packs for team learning after resident sessions or incidents.

Ready to make consultation more inclusive, efficient and persuasive? Scroll the list to pick the Collaboration Rounds and Pollen Packs that match your priorities — or combine packs to create bespoke engagement programmes that actually change practice.

Tenant-Satisfaction-Measures-(TSMs)-&-Tenant-Perception

Tenant-Satisfaction-Measures-TSMs-Tenant-Perception.webp

Collaboration & Pollen Round “Cards”

#	Title	Audience
Anti-Social Behaviour
1	Anti-Social Behaviour — Shared Responsibility, Shared Solutions	Resident
2	ASB — Strengthening Internal Practice (Staff Pack)	Staff
3	Resident Collaboration Round — Anti-Social Behaviour (Specialist)	Resident
Building Planning Consultation
4	Building Planning — Accessibility Test: Design Without Barriers	Resident
5	Building Planning — Accessibility Test (Staff)	Staff
6	Building Planning — Community Build Day	Resident
7	Building Planning — Community Build Day (Staff)	Staff
8	Building Planning — Cost vs Choice: Balancing Pounds & Priorities	Resident
9	Building Planning — Cost vs Choice (Staff)	Staff
10	Building Planning — Safe Homes, Safe Hearts	Resident
11	Building Planning — Safe Homes, Safe Hearts (Staff)	Staff
12	Building Planning — Virtual Reality Tours	Resident
13	Building Planning — Virtual Reality Tours (Staff)	Staff
14	Building Planning — Living Spaces, Real Voices	Resident
15	Building Planning — Living Spaces, Real Voices (Staff)	Staff
Budgeting & Financial Inclusion
16	Budgeting Skills — Budget App Trials: Test, Compare, Share	Resident
17	Budgeting Skills — Budget App Trials (Staff)	Staff
18	Budgeting Skills — Budget Board Game: Spend to Survive	Resident
19	Budgeting Skills — Budget Board Game (Staff)	Staff
20	Budgeting Skills — Cash vs Card Discussion	Resident
21	Budgeting Skills — Cash vs Card (Staff)	Staff
22	Budgeting Skills — Community Budget Coaches	Resident
23	Budgeting Skills — Community Budget Coaches (Staff)	Staff
24	Budgeting Skills — Envelope Method Workshop	Resident
25	Budgeting Skills — Envelope Method (Staff)	Staff
26	Budgeting Skills — Scenario Rounds: What Would You Do If…?	Resident
27	Budgeting Skills — Scenario Rounds (Staff)	Staff
Call Centre
28	Customer Contact — Quick, Clear & Caring	Resident
29	Customer Contact — Staff Reflection on Contact	Staff
Communication & Transparency
30	Communication & Transparency — Clear, Consistent & Respectful	Resident
31	Communication & Transparency — Staff Reflection on Clarity & Culture	Staff
Community Investment Panels
32	Community Investment — Grant Application Review	Resident
33	Community Investment — Grant Application Review (Staff)	Staff
34	Community Investment — Impact Mapping	Resident
35	Community Investment — Impact Mapping (Staff)	Staff
36	Community Investment — Partnership Mapping	Resident
37	Community Investment — Partnership Mapping (Staff)	Staff
38	Community Investment — Priority Setting Workshop	Resident
39	Community Investment — Priority Setting Workshop (Staff)	Staff
40	Community Investment — Storytelling Round	Resident
41	Community Investment — Storytelling Round (Staff)	Staff
42	Community Investment — Value for Money Debate	Resident
43	Community Investment — Value for Money Debate (Staff)	Staff
Complaints Handling
44	Complaints Handling — From Frustration to Learning	Resident
45	Complaints Handling — Staff Reflection on Culture & Learning	Staff
Compliance & Safety
46	Access Enforcement — Staff Reflection on Respect & Safety	Staff
47	Clarity After Checks — Making Results & Next Steps Clear	Resident
48	Clear Explanations — Staff Reflection First	Staff
49	Compliance & Safety — Safe Homes, Safe Lives	Resident
50	Compliance & Safety — Staff Reflection First	Staff
51	Respectful Access — Safety Without Intimidation	Resident
52	Safety Communication — Internal Reflection First	Staff
53	Safety First — Internal Reflection on Missed Appointments	Staff
54	Safety First — Why Missed Appointments Matter	Resident
55	Safety Made Clear — Explaining Why Checks Matter	Resident
Cooking on a Budget
56	Cooking on a Budget — Cook & Chat Sessions	Resident
57	Cooking on a Budget — Cook & Chat (Staff)	Staff
58	Cooking on a Budget — Cook Along Online/Offline	Resident
59	Cooking on a Budget — Cook Along (Staff)	Staff
60	Cooking on a Budget — Estate Recipe Book	Resident
61	Cooking on a Budget — Estate Recipe Book (Staff)	Staff
62	Cooking on a Budget — Leftovers Round	Resident
63	Cooking on a Budget — Leftovers (Staff)	Staff
64	Cooking on a Budget — Nutrition on a Shoestring	Resident
65	Cooking on a Budget — Nutrition on a Shoestring (Staff)	Staff
66	Cooking on a Budget — 5-Ingredient Challenge	Resident
67	Cooking on a Budget — 5-Ingredient Challenge (Staff)	Staff
Damp & Mould
68	Damp & Mould — Responding to Awaab’s Law	Resident
69	Damp & Mould — Responding to Awaab’s Law (Staff Pack)	Staff
70	Damp & Mould — Working Together with Residents	Resident
Data & Systems
71	Data & Systems — Accuracy, Integration & Trust	Resident
72	Data & Systems — Staff Reflection on Accuracy & Integration	Staff
Development Consultation
73	Development Consultation — Green Build	Resident
74	Development Consultation — Green Build (Staff)	Staff
75	Development Consultation — Noise & Nuisance	Resident
76	Development Consultation — Noise & Nuisance (Staff)	Staff
77	Development Consultation — Impact Mapping	Resident
78	Development Consultation — Impact Mapping (Staff)	Staff
79	Development Consultation — Kids’ Corner	Resident
80	Development Consultation — Kids’ Corner (Staff)	Staff
81	Development Consultation — Neighbour Priorities: What Matters Most	Resident
82	Development Consultation — Neighbour Priorities (Staff)	Staff
83	Development Consultation — What If Scenarios	Resident
84	Development Consultation — What If Scenarios (Staff)	Staff
Development Planning
85	Development Planning — 3D Model Mapping	Resident
86	Development Planning — 3D Model Mapping (Staff)	Staff
87	Development Planning — Local Plan Mapping	Resident
88	Development Planning — Local Plan Mapping (Staff)	Staff
89	Development Planning — Neighbourhood Futures Game	Resident
90	Development Planning — Neighbourhood Futures Game (Staff)	Staff
91	Development Planning — Vision Boards	Resident
92	Development Planning — Vision Boards (Staff)	Staff
93	Development Planning — Walking Consultations	Resident
94	Development Planning — Walking Consultations (Staff)	Staff
95	Development Planning — Youth Lens	Resident
96	Development Planning — Youth Lens (Staff)	Staff
Dismantling Stigma Together
97	Dismantling Stigma Together	Resident
98	Stigma in Social Housing — Hearing Resident Voices	Resident
99	Stigma in Social Housing — Internal Reflection for Staff	Staff
Digital Excluded / Working with Digitally Excluded
100	Digital Excluded — Community Postboxes: Feedback Made Simple	Resident
101	Digital Excluded — Community Postboxes (Staff)	Staff
102	Digital Translation Cards — Co-design Easy-Read Guides	Resident
103	Digital Translation Cards — Co-design (Staff)	Staff
104	Digitally Excluded — Paper-First Workshop	Resident
105	Digitally Excluded — Paper-First Workshop (Staff)	Staff
106	Face-to-Face Forums — In-person Consultation with Visual Props	Resident
107	Face-to-Face Forums (Staff)	Staff
108	Mobile Bus Hub — On-estate Digital Help	Resident
109	Mobile Bus Hub (Staff)	Staff
110	Telephone Champions — Resident Phone Buddy System	Resident
111	Telephone Champions (Staff)	Staff
Equality, Diversity & Inclusion (EDI) Panels
112	EDI — Inclusive Events Round	Resident
113	EDI — Inclusive Events Round (Staff)	Staff
114	EDI — Lived Experience Sharing Circles	Resident
115	EDI — Lived Experience Sharing Circles (Staff)	Staff
116	EDI — Policy Stress-Testing	Resident
117	EDI — Policy Stress-Testing (Staff)	Staff
118	EDI — Accessible Language Review	Resident
119	EDI — Accessible Language Review (Staff)	Staff
120	EDI — EDI Calendar Round	Resident
121	EDI — EDI Calendar Round (Staff)	Staff
122	EDI — Recruitment Input	Resident
123	EDI — Recruitment Input (Staff)	Staff
Estate Services (Grounds, Cleaning, Communal Repairs)
124	Cleaner, Safer, Faster — Tackling Bulk Waste, Fly-Tipping & Graffiti	Resident
125	Contractor Monitoring — Making Standards Fair & Visible	Resident
126	Contractor Monitoring — Staff Reflection on Accountability	Staff
127	Estate Services — Staff Reflection on Value & Standards	Staff
128	Estate Services — Value for Money, Visible Standards	Resident
129	Inconsistent Standards — Building Fairness & Trust	Resident
130	Inconsistent Standards — Staff Reflection & Accountability	Staff
131	Waste & Graffiti — Staff Reflection on Responsiveness & Culture	Staff
Financial Inclusion
132	Financial Inclusion — Energy Cost Roundtable	Resident
133	Financial Inclusion — Energy Cost Roundtable (Staff)	Staff
134	Financial Inclusion — Savings Swap Ideas	Resident
135	Financial Inclusion — Savings Swap Ideas (Staff)	Staff
136	Financial Inclusion — Benefits Myth-Busting Workshop	Resident
137	Financial Inclusion — Benefits Myth-Busting Workshop (Staff)	Staff
138	Financial Inclusion — Debt Journey Mapping: From First Letter to Fairness	Resident
139	Financial Inclusion — Debt Journey Mapping (Staff)	Staff
140	Financial Inclusion — Housing Association as Partner	Resident
141	Financial Inclusion — Housing Association as Partner (Staff)	Staff
142	Financial Inclusion — Money Mapping Exercise	Resident
143	Financial Inclusion — Money Mapping Exercise (Staff)	Staff
Game Cards / Pollen Packs / Collaboration Collection
144	Game Cards — Anti-Social Behaviour Pack (Full)	Resident
145	Game Cards — ASB Staff Strengthening Pack	Staff
Homeownership & Leasehold Services
146	Homeownership & Leasehold — Clarity, Fairness & Transparency	Resident
147	Homeownership & Leasehold — Staff Reflection on Clarity & Culture	Staff
Housing Ombudsman
148	Housing Ombudsman — Case Study Walkthrough	Resident
149	Housing Ombudsman — Case Study Walkthrough (Staff)	Staff
150	Housing Ombudsman — Complaint Journey Mapping	Resident
151	Housing Ombudsman — Complaint Journey Mapping (Staff)	Staff
152	Housing Ombudsman — Early Resolution	Resident / Staff
153	Housing Ombudsman — Role Reversal Debate	Resident / Staff
154	Housing Ombudsman — Transparency Charter	Resident / Staff
155	Housing Ombudsman — What Fairness Means	Resident / Staff
Legal Requirements
156	Legal Requirements — Accessibility Audit	Resident
157	Legal Requirements — Accessibility Audit (Staff)	Staff
158	Legal Requirements — Legal Myth-Busting	Resident
159	Legal Requirements — Legal Myth-Busting (Staff)	Staff
160	Legal Requirements — Penalty Awareness	Resident
161	Legal Requirements — Penalty Awareness (Staff)	Staff
162	Legal Requirements — Rights & Duties Map	Resident
163	Legal Requirements — Rights & Duties Map (Staff)	Staff
164	Legal Requirements — Scenario Testing	Resident
165	Legal Requirements — Scenario Testing (Staff)	Staff
166	Legal Requirements — Transparency Scoreboard	Resident / Staff
Neighbourhood & Tenancy Management
167	Neighbourhood & Tenancy Management — Visible, Fair & Consistent	Resident
168	Neighbourhood & Tenancy Management — Staff Reflection on Culture & Visibility	Staff
Planned & Cyclical Maintenance
169	Planned Works — Choice, Fairness & Respect	Resident
170	Planned Works — Staff Reflection on Culture & Accountability	Staff
Policy Updates & Renewals
171	Policy Updates — Comparative Policy Review	Resident / Staff
172	Policy Updates — Scenario Testing	Resident / Staff
173	Policy Updates — Segmented Feedback	Resident / Staff
174	Policy Updates — Traffic Light Voting	Resident / Staff
175	Policy Updates — “We’ll Know We’re Delivering When…”	Resident / Staff
176	Policy Updates — Plain English Review	Resident / Staff
Rents & Service Charges
177	Rent & Service Charges — Transparency, Fairness & Trust	Resident
178	Rent & Service Charges — Staff Reflection on Transparency & Trust	Staff
Repairs & Maintenance
179	Repairs & Maintenance — Getting It Right First Time	Resident
180	Repairs & Maintenance — Staff Reflection on Culture & Accountability	Staff
Resident Engagement
181	Resident Engagement — From Tokenism to True Influence	Resident
182	Resident Engagement — Staff Reflection on Culture & Practice	Staff
Resident Groups
183	Resident Groups — Annual Review Round	Resident / Staff
184	Resident Groups — Communication Review	Resident / Staff
185	Resident Groups — Mini Participatory Budgeting	Resident / Staff
186	Resident Groups — Neighbourhood Priorities Workshop	Resident / Staff
187	Resident Groups — Peer-to-Peer Sharing	Resident / Staff
188	Resident Groups — Resident Roleplay	Resident / Staff
Scrutiny Panels
189	Scrutiny Panels — Case Study Deep Dives	Resident / Staff
190	Scrutiny Panels — Mystery Shopper Rounds	Resident / Staff
191	Scrutiny Panels — Recommendation Tracker	Resident / Staff
192	Scrutiny Panels — Resident-led Surveys	Resident / Staff
193	Scrutiny Panels — Service Standard Scorecards	Resident / Staff
194	Scrutiny Panels — Comparative Review	Resident / Staff
Section 106 Work
195	Section 106 — Community Benefit Mapping	Resident / Staff
196	Section 106 — Developer Dialogue	Resident / Staff
197	Section 106 — Future Visioning	Resident / Staff
198	Section 106 — Monitoring Round	Resident / Staff
199	Section 106 — Priority Ranking	Resident / Staff
200	Section 106 — Transparency Round	Resident / Staff
Section 20 Specific Work
201	Section 20 — Case File Review	Resident / Staff
202	Section 20 — Cost Breakdown Rounds	Resident / Staff
203	Section 20 — Disruption Diary	Resident / Staff
204	Section 20 — Panel Q&A with Surveyors	Resident / Staff
205	Section 20 — Sample Consultation Review	Resident / Staff
206	Section 20 — What Value Looks Like	Resident / Staff
Service Standard Updates & Renewals
207	Service Standard — Easy-Read Rewrite	Resident / Staff
208	Service Standard — Gap Spotting Workshop	Resident / Staff
209	Service Standard — Journey Mapping	Resident / Staff
210	Service Standard — Performance Dashboards	Resident / Staff
211	Service Standard — Priority Ladder	Resident / Staff
212	Service Standard — Expectation Mapping	Resident / Staff
Silent Voices
213	Silent Voices — Listening Beyond the Loudest	Resident
214	Silent Voices — Listening Beyond the Loudest (Pollen Pack)	Staff / Facilitator
Social Housing Consumer Standards
215	Social Housing Standards — Living Standards in Daily Life	Resident / Staff
216	Social Housing Standards — Mystery Shopping Feedback	Resident / Staff
217	Social Housing Standards — Segment-Lens Audit	Resident / Staff
218	Social Housing Standards — Standards Storytelling	Resident / Staff
219	Social Housing Standards — “We’ll Know We Deliver When”	Resident / Staff
220	Social Housing Priority Voting	Resident / Staff
Social Housing Regulator
221	Regulator — Mock Inspection Simulation	Resident / Staff
222	Regulator — Plain English Check	Resident / Staff
223	Regulator — Regulator for a Day	Resident / Staff
224	Regulator — Risk Radar Workshop	Resident / Staff
225	Regulator — Shared Accountability Round	Resident / Staff
Staff Training & Culture
226	Staff Training & Culture — Building Consistency, Care & Confidence	Staff
227	Staff Training & Culture — Internal Reflection on Consistency & Empowerment	Staff
Tenant Satisfaction Measures (TSMs) & Tenant Perception
228	TSMs — Results Theatre	Resident / Staff
229	TSMs — If I Ran the Survey	Resident / Staff
230	TSMs — Impact Token Game	Resident / Staff
231	TSMs — Perception Gaps	Resident / Staff
232	TSMs — Segmented Data Review	Resident / Staff
233	TSMs — Transparency Scoreboard	Resident / Staff
Voids & Lettings
234	Voids & Lettings — Homes Ready, Matches Right	Resident
235	Voids & Lettings — Staff Reflection & Responsibility	Staff
Vulnerable & Specialist Support
236	Specialist & Vulnerable Support — From Crisis Response to Early Help	Resident
237	Vulnerable & Specialist Support — Staff Reflection on Early Help & Consistency	Staff
Working with Elderly People
238	Accessibility Walkabouts — Safer, Easier, Together	Resident / Staff
239	Home Comfort Conversations	Resident / Staff
240	Memory Mapping — Safer Streets, Better Places	Resident / Staff
241	Estate Story Circles — Then and Now	Resident / Staff
242	Golden Years Scrutiny — Reviewing Repairs & Neighbourhood Services	Resident / Staff
243	Tea & Technology Café — Digital Confidence for Older Residents	Resident / Staff
Working with Young People
244	Digital Voices Hub — Youth Online Engagement	Resident / Staff
245	Future Homes Challenge — Young Voices, Big Ideas	Resident / Staff
246	Gamified Budgeting — Budget Battle (Young People)	Resident / Staff
247	Neighbourhood Film Project — Lights, Camera, Community!	Resident / Staff
248	Young Inspectors — Youth Eyes on Estates	Resident / Staff
249	Young People — Community Superpower Cards	Resident / Staff